Grievance Redressal
Mechanism in Chittorgarh Urban Co-operative Bank Ltd
Customers are advised that The Chittorgarh Urban Co-operative Bank Ltd. has put in place Customer Grievance Redressal Mechanism and Processes to ensure prompt in-house resolution of all customer complaints.
Complaint Register is available in each branch for the convenience of the customers to lodge complaint.
In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with Second Level contact given below-
Time frame for resolving the complaints received at different levels:
If the complaint is made with the Branch Head, it will be resolved within 7 working days from the date of the receipt of the complaint by the Branch Head.
If there is no response to your complaint after expiry of 7 working days from the date of the receipt of the complaint by the Branch Head, then it may be referred to the General Manager at Head Office of the Bank (Second Level).
If there is no response to your complaint after expiry of 7 working days from the date of the receipt of the complaint at the General Manager level, then it may be referred to the MD/CEO of the bank (Third level).
The Contact Details of the General Manager and MD of the bank is as below:-
Branches:
Chittorgarh , Chanderiya , Begun , Nimbahera , Kapasan , Baridasri , Pratapgarh
Second Level Contact Details:
Mr. Dinesh Khandelwal (General Manager)
Mobile No. : 9619038232
Mr. JP Joshi (General Manager)
Mobile No. : 7300053081
Email: hocor@cucbl.com
Third Level Contact Details:
Mrs. Vandana Vazirani (Managing Director)
Mobile No. : 946061152
Email: md@cucbl.com
Contact Number: 7300077148 , 73000077157
CHITTORGARH URBAN CO-OPERATIVE BANK LTD CHITTORGARH
Customer Redressal Mechanism Flowchart
Customers
Written / Online Complaint to the BM
Branch Manager
If the complain is not resolved by the Branch Manager , it will be escalated to the General Manager.
General Manager
If the Complain is not resolved by Branch Manager and General Manager, it will be escalated to the CEO/MD and Final Resolution to be provided within 15 days.
Managing Director
Note: If the customer remains unsatisfied after 30 days, they can file a complaint with the RBI Banking Ombudsman and lodge online complaint at:
https://cms.rbi.org.in/cms/indexpage.html#eng